Between 1994 and 2012, Quality Built (QB) reported anomalies found during Quality Assurance (QA) inspections (designated by QB as “Open Items”) directly to the superintendents. Until 2008, the most sophisticated process took the form of a report printed at construction sites and handed to superintendents. Superintendents were then responsible for distributing the information listed in the reports to the applicable trade partners. Some superintendents communicated to their trades by copying and distributing Open Items lists, others hung them in the trailer, or tacked the Open Item lists up in a designated spot within each unit.Many simply made phone calls to the trades informing them of the deficiencies. These practices still remain the standard operating procedure for many builders today.

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